Support Channels

Overview

SIA provides multi-channel technical support and customer service to ensure users can receive timely help and resolve issues.

Technical Support

Online Customer Service

Real-time Customer Service

• Service Hours: 7x24 hours
• Supported Languages: English
• Service Scope: Technical issues, usage guidance

Intelligent Customer Service

• Service Hours: 24 hours
• Features: FAQ answers, automatic processing
• Escalation Mechanism: Complex issues transferred to human agents

Email Support

Technical Support Email

• Email Address: [email protected]
• Response Time: Within 24 hours
• Process: Issue classification, assignment, resolution, feedback